Functie

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future.

We're on the lookout for a Sales Support Specialist who will be the driving force behind our international sales team. If you're someone with an unwavering go-getter attitude, you are customer centric and have a passion for making things happen, this role is tailor-made for you.

Your role is pivotal in elevating our sales team and supporting them throughout the full sales journey. You will be collaborating across departments, break barriers, and be the go-to person for your sales colleagues and other key stakeholders.

Responsibilities :

• You are the main point of contact for the local & international sales team, supporting them throughout the full Order & Sales Process
• You support the Sales Team by drafting proposals & quotations for both existing and new potential partners & commercial end-customers.
• You master the CRM system, placing customer orders, following up on leads & maintaining high data hygiene standards
• You collaborate with the Supply Chain & Warehouse team to champion order fulfillment, seamless transport, and strategic prioritization
• You are the global connection point for Smappee Partners, handling incoming calls and emails with professionality, directing them to the right experts where needed
• You own the aftercare process, building lasting relationships with our key partners alongside the sales team.

Requirements

• You hold a bachelor’s degree with experience in an administrative, or project-oriented role.
• You are tech savvy; prior experience with CRM software and/or ticketing systems are a plus.
• You are multilingual in Dutch, English and French; bonus points for German, Danish, Swedish, and beyond.
• You thrive in a flexible environment, where your independence and problem-solving skills shine.
• You impress us with your impeccable time management and structured work approach.
• You have an entrepreneurial spirit, proactive mindset, and your commercial acumen set you apart from the rest.
• You embrace a 'green heart' philosophy, believing in collaborative efforts towards a better world focused on renewable energy.

• De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)
• Bestellingen registreren
  Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...)
  De klant of de verkoper erover inlichten
• Klanten of leveranciers opvolgen
  Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)
• Kostenramingen opstellen
  Technische en commerciële gegevens overmaken aan klanten, verkopers, ... (planning, prijs, betaling, ...)
• Telefonische oproepen ontvangen
  Klanten informeren (opvolging van de bestelling, informatie, ...)
• De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)

Aanbod

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow
• A place where you can focus on a good work-life balance with flexible working hours and a home office day
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ
• Remuneration according to experience, completed with extra-legal benefits such as meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days, profit participation and optional bicycle leasing
• An ideal location along the E17, spacious parking and bicycle storage
• A job where you can truly contribute to a better planet

Solliciteren

Yonca Kandirmaz
056380211
y.kandirmaz@smappee.com