Robert Half is currently looking for an Investigator Service Assistant for a company located in Zaventem.

Investigator Services Assistant provides support to investigator sites, monitors, and other departments within Global Central Labs through communication of information, training sites and documentation of services pertaining to clinical trials

Tasks :

You will be expected to use the tools provided to answer all the questions, take orders and provide site education on a study level.

Overall view and site performance to meet the timelines and execution of the protocol to ensure clean data at the earliest time point.
They are responsible for internal and external communication: placing all calls, answering incoming phone calls, handling emails and communicate sponsor alert, voice alert values (VAV) and any other critical values.

You will also be responsible for resolving different types of queries within assigned timelines and other duties as assigned or required

Knowledge, Skills and Abilities:
Excellent client and phone service skills.
Customer-service oriented with a problem-solving attitude.
Knowledge of Good Clinical Practices;
Intermediate level of computer literacy: outlook, office, windows
Competent typing and accurate data entry skills.
Eager to learn.
Superior analytical, interpersonal and time management skills.
Excellent English verbal, written communications and customer service skills. At least one additional languages like Dutch, French or German.
Critical thinking and problem solving skills to ensure high quality services.
ability to work in a team environment and independently.

They offer:

* A challenging and dynamic working environment in a growing company;
* Opportunity to contribute to important clinical research projects;
* Competitive salary and benefits;
* Opportunities for personal and professional development.

Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at https://www.roberthalf.com/be/en/privacy.