Customer Analyst

For an international client active in the logistical sector in Diegem, we are looking for a Customer analyst. Do you have a master-degree in economics, finance or business, and are you looking for a challenging, varied job in an international environment? Do you have a client-centred mindset, whilst still being able to see the bigger picture and keeping an eye on the performances delivered? Don't hesitate to find out more below and apply.

The Customer Analyst will be responsible for:

As a Customer Analyst you will be assigned to one global / multinational client of the company, and you will be the point of contact for this client regarding strategic, analytical or operational questions. More specifically your job will consist of the following:

• You are the point of contact for several structural or recurring inquiries of your client
• You will overview the running business for this client, and you are involved in successful relationship management
• You will follow up the performance KPI's of the services provided to your client
• You will handle contractual agreements with the client, and you are involved in negotiations, set up of new services, adaptation of existing services,…
• You will be involved in different processes and performances, and how to optimize them in order to have a better outcome for your client
• You will contribute to continuous improvement
• You will analyse data in Excel, and investigate trends

Profile of ideal Customer Analyst:

• You hold a master's degree
• A first experience can be a plus but definitely no must! If you are looking for your first experience, you are very welcome!
• You are fluent in English
• You have strong communication skills
• You have an analytical mindset
• You are client-oriented, and have a can-do mentality

In return, our client offers:

• You will work in a customer-facing role, where client-centricity is a key value
• You will work in an international environment, together with people from all over the world
• You will be part of team of dynamic and eager people
• You will receive a nice salary package, suitable to your experience and some nice extra-legal advantages
• You will be working in one of the biggest logistical companies in the world

Interested? Please apply online/WGS 1537562.

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