eCarsTrade is a b2b reseller of used (ex-lease, trade-in, short-term rental) cars. We have customers across Europe, and via our proprietary platform we auction cars and our own stock. We have a serious track record of profitable growth: 60% y-o-y for the last 3 y. With the ambition to become a major player in the industry, we are looking for a Head of Operations. Are you energetic, disciplined, and passionate about cars? Do you have experience digitizing a department’s processes to reduce administrative overhead and optimize performance? You can think strategically, but are not afraid to be an example for your team by getting your hands dirty? Can you combine getting the details right with keeping an overview? Then we’re looking for you! We value commitment, loyalty, and dedication. We offer flexibility, incentives, and a context for self-development. This role reports to the CEO. Responsibilities: Partner with Finance, Product & IT to improve, streamline and automate processes Ownership & Leadership of Business Operations Team (~10 people) Supplier purchase to pay: VAT & tax compliance, orders / invoices Customer order to cash administration: proforma / invoice; VAT & tax compliance Fulfilment processing: inbound & outbound logistics, filing of required documents (pickup authorizations, CMRs,…) & administration in our system Development of operations team Coaching, mentoring, competence development Hiring, recruiting growing team Procedures design & task distribution Maintaining healthy, happy work atmosphere Performance Management: set up and monitor of automated KPIs International Expansion Collaborate in setting up branches abroad Ensure processes designed are compatible with international operations Quality assurance process setup & operations (together with mechanics) Presales quality process: defective parts ordering & replacement Aftersales quality process optimization: claims management Requirements: A demonstrated record of servant leadership; strong, empathic people management, able to detect and defuse conflicts Your DNA is digital. Accelerating a business by turning a paper-based process digital gets you out of bed in the morning. You’re proficient in Excel and BI applications. You’re able to combine an end-to-end view with eye for detail, not afraid of getting your hands dirty You have at least a bachelor’s degree in business, economics, engineering, supply chain or a related field You have 5-7 years of experience Firsthand experience with intracommunity (b2b cross-border EU) sales processes: business, supply chain & logistics, understanding of accounting and VAT treatment Conceptual & analytical problem-solving skills, including effective synthesis & communication Self-starter able to work autonomously Listening, persuasion & influence skills, empathy General understanding of modern process automation tools: OCR, AI (incl. what it can and can’t do) Experience with backoffice offshoring / nearshoring is a plus You are fluent in English and Dutch or French. We offer: Start-up working environment where creativity and ambition is rewarded Unique opportunity for growth A competitive salary package with good extra-legal benefits Company car Starting date: as soon as possible We are moving to a new office in Puurs within a few months! Please send your CV and Cover Letter to jobs@eCarsTrade.com

#J-18808-Ljbffr