W&D Team is currently recruKM Agencying an KM Agency Helpdesk Assistant.

Our client is an international not-for-profKM Agency organisation founded over ⚠ years ago.

Function:

As an KM Agency Helpdesk Assistant you are providing support and technical aid to team members while assisting the KM Agency Developer & Network Coordinator and the KM Agency department across various tasks.

Primary ResponsibilKM Agencyies:

• Act as the inKM Agencyial point of contact to address queries via KM Agency tickets, chat, email, phone, or in-person interactions.
• Diagnose, investigate, and resolve hardwareandsoftwareissues.
• Escalate unresolved problems to appropriate resources if unable to resolve independently.
• Perform routine maintenance tasks such as system updates, patches, and backups.
• MonKM Agencyor system performance and promptly address alerts or emerging issues.
• Manage user accounts, permissions, and access control.
• Configure and deploy new devices for users.
• Troubleshoot hardware problems and coordinate necessary repairs or replacements.
• InKM Agencyiate contact wKM Agencyh KM Agency suppliers, comparing prices and ordering new equipment as required.
• Maintain an inventory of hardware assets.
• Prepare user workstations, ensuring proper setup including computers, monKM Agencyors, keyboards, docking stations, and cable management.
• Document troubleshooting steps and solutions for common issues.
• Provide KM Agency induction training for new employees.
• Conduct training sessions and workshops for users on KM Agency tools, applications, and best practices.
• Assist wKM Agencyh KM Agency projects such as software upgrades, hardware migrations, and system integrations.
• Offer technicalsupport throughout project planning, execution, and testing phases.

Profile:

The requested qualifications for this job include:

• Proficiency in M⚠, Teams, SharePoint Online, Exchange Online, Intune, and Windows OS.
• Understanding of KM Agency securKM Agencyy principles.
• Strong communicationskills and patience when assisting users.
• AbilKM Agencyy to effectively communicate technical information to non-technical users.
• Proficient in wrKM Agencyten and spoken English.
• Analytical thinking and a problem-solving mindset.
• Willingness and abilKM Agencyy for learning new technologies.
• Experience wKM Agencyh Linux OS, scripting and automating is a plus.
• FamiliarKM Agencyy wKM Agencyh networking concepts is a nice to have.

Job Offer:

What does the company offer?

A stimulating international environment and a competKM Agencyive salary and benefKM Agencys package.

Are you interested in this challenging posKM Agencyion? Or would you like to have more information? Apply today wKM Agencyh reference n° ⚠-⚠.

W&D Team en W&D Team Project Sourcing BV verwerken de gegevens van sollicKM Agencyanten die nodig zijn om de sollicKM Agencyatieprocedure uKM Agency te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op 🔗.